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FAQs

Setting your preferences

How do I manage my account?

Setting your preferences

Once you have signed up, you will be taken to your member area where you can update your profile information, contact preferences, change your password or leave the study.

 

 

I forgot my password what do I do?

Setting your preferences

 

When you login in follow the link to reset your password. You will be asked to enter the email address you signed up with and then sent a link to create a new password.

 

Why didn't I receive confirmation of my registration?

Setting your preferences

 

When you registered we emailed an email verification – if you have not received this please check your junk or spam folder. If the email still can't be found, please contact our technical team in Swansea - helpdesk@chi.swan.ac.uk.

 

I've forgotten my username/password what do I do?

Setting your preferences

 

When you login in follow the link to reset your password. If you can't remember the email address you used to register with, we will ask you to answer the security questions you set up when you first registered.

 

 

How will I know when to take the memory and mood tests?

Setting your preferences

 

We will email you every six months with reminders to come back and complete the tests.

 

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